Asia Experience, an inbound tour operator in Malaysia, was established by a team of individuals who have been at the forefront of the tourism industry. Every single one of our senior staff has had long experience with leading tour operators in the country.
Asia Experience knows what it takes to make a holiday memorable. Our experience in selling Malaysia as a travel destination, our intimate knowledge of the country and our willingness to listen to our customers are our major strengths. The team at Asia Experience is well regarded in the industry. We have excellent working relationship with our local suppliers as well as our partner agent overseas. The company is guided by a mutual profit strategy. Our aim is to help our partners sell Malaysia more competitively and more successfully than their competition. We strive to provide the balance between personalised service, quality products and competitive pricing.
Our range of services include:
* coach tours
* tour packages
* flight ticketing
* hotel reservations
* tailor-made holidays
* multi-lingual staff force
* 24-hour emergency contact
* agent representation services
* car hire (self-drive & chauffeur-driven)
* meetings, incentives, conference & events
We make the following commitment to all our partner agents:
1. Quality Service
All correspondence will receive a response within 48 hours (by email or fax). In most cases, you can expect to receive a response within 24 hours. We attempt to meet your requirements 99% of the time.
2. High Level of Customer Servicing
All our travel partners’ clients have access to our 24-hour Customer Service Hotline when travelling in Malaysia. If they have any difficulties or requirements, they can contact our staff on the telephone for immediate attention.
3. Complaint Handling
While we endeavour to have a perfect success rate with all our customers, problems will sometimes arise. In the event that they do, we undertake to fully investigate all aspects of the problem within a 2-week period.
4. Customer Service Unit
All our guests will have access to our designated team on 24-hour a day, 7 days a week basis via their mobile numbers. They are trained to handle and resolve any guest complaint on the spot.
5. Account Relationship Management
We are geared towards achieving customer service and agent satisfaction. Our practice of multi-level relationship with our partners start from the Sales & Marketing team to the Reservations & Customer Service Unit right down to the Accounts Department. All our partners have access to the person who is responsible for their account.