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Frequently Ask Question
 

How many hours before do I have to depart for airport from hotel for an International flight ?

It is advisable to depart for airport from your hotel 3 hour before your flight.

Is tipping necessary in Malaysia ?

Tipping is not obligatory. Most hotels and large restaurants automatically add a 10& service charge to the bill. This is in addition to the 5% government tax (The applicability of both taxes are indicated by a ++ sign on menus and rate cards).

Should I have any booking request (s) and enquries to whom shall I send or attention to ?

You may send all booking requests or enquires to tours@asia-experience.com and all reservation requested will be replied within two business days. However, we endeavour to reply to your requests within one working day.

Time ?

Malaysia is 8 hours ahead of Greenwhich Meridian Time (GMT), 16 hours ahead of US Standard Time, 13 hours of US Eastern Standard Time and 2 hours behind Australian Eastern Standard Time.

What happen if I have any medical problem ?

In the event you need medical care, private clinics can be found in most places. Pharmacies stock a variety of brand-name drugs and can help with simple complaints. You are advised to take-out a medical insurance before you travel as Malaysia does not have reciprocal health service agrements with other nations.

However, if you do experience health problems, you will find the quality hospitals and clinics in Malaysia to be quite high.Most doctors and nurses speak English. Pharmacies (chemists) are of similarly high quality and can be found in the bigger cities.

Business Hours in Malaysia ?

Government offices are usually open from 0800hr to 1615hr for weekdays. Most close for lunch from 1245hr to 1400hr, and on Fridays the lunch break is from 1215hr to 1445hr for Friday prayers at the mosque.

Shops are open from 0930hr to 1900hr while most supermarkets, departmental stores and shopping complexes operate from 1000hr to 2200hr. However, banks are open from 0930hr to 1600hr from Monday to Friday and all banks are closed on Saturdays.

Can you tell me a little bit of education runs in most schools in Malaysia ?

The Ministry of Education runs most school in Malaysia. The Malaysian education system is similar to the British education system; children attend pre-school, kindergarten, primary school and secondary school. Upon graduating from secondary school, eligible students may continue on to university.

Children start primary school at the age of seven and instruction is in Bahasa Malaysia. However, English, Tamil & Chinese is also taught at schools.

Credit Cards & Traveller's Cheque ?

Most large establishments will accept internationally recognizedcredit cards such as Master, Visa, American Express, Diner's Club and JCB.

Traveller's cheques are accepted at banks, hotels and large departmental stores. Most major brands of traveller's cheques are accepted in Malaysia.

Do you have a Customer Team ?
Yes, we have with us a team of designated Customer Service Personnels to do all possible to resolve any complaint on the spot relating to our service. All your clients will have direct access to our 24-hour Customer Service Hotline at + 6 012 290 9917.
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